The Ultimate Guide to Portable Restrooms
On a construction site, every hour counts. Between material deliveries, inspections, weather, and subcontractors, there’s already plenty that can disrupt workflow. A portable restroom shouldn’t be one of them. When a unit goes unserviced, it slows production, causes crew frustration, and forces people off-site in search of an alternative. It’s a small issue that creates big problems.
That’s exactly why The Throne Depot created SOCO: Service Or Call Office®, an exclusive service guarantee designed to protect construction teams from the disruptions and guesswork that come with missed or incomplete service.
With SOCO, your restrooms are serviced as scheduled, or you’re contacted immediately so the issue can be resolved on the spot.
Many people assume there’s always activity on a construction site, and a portable toilet truck isn’t hard to miss. But builders know better. Work cycles ebb and flow. The crew may be tied up indoors. Heavy equipment may have temporarily blocked access. The site manager may be juggling five other tasks. And when the service truck can’t get in, any other company stops there. If the truck can’t reach the unit, they log it as “inaccessible,” skip the service, and leave. Without telling anyone.
The problem isn’t the access challenge itself. It’s the silence. When the site contact doesn’t know service was missed, the problem escalates long before anyone even knows there is one
SOCO was created to fix this industry-wide communication gap. Instead of leaving, The Throne Depot’s driver stays onsite and works with the office to contact your site team immediately. The result: real-time coordination, not surprise complaints later in the day.
Construction environments are unpredictable, but your portable restroom service shouldn’t be. SOCO eliminates the biggest risks construction customers face when it comes to portable toilets:
A missed cleaning forces crews to walk, or drive, to find another restroom. Lost minutes per worker quickly add up to lost hours. SOCO ensures service happens whenever possible, protecting workflow.
When something goes wrong with restroom service, the office staff is usually the last to know but the first to get the complaint. With SOCO, service interruptions are communicated immediately, giving your team the information needed to address the issue before anyone else notices.
Full or overflowing units aren’t just inconvenient; they can violate safety requirements. SOCO’s immediate communication and problem-solving minimize that risk.
Instead of logging a failed service, our team coordinates with yours until access is restored or a new plan is created. This prevents issues from dragging into the following week.
Because SOCO successfully resolves more than half of the stops that would otherwise go unserviced, Throne Depot maintains an exceptional 99.6% weekly service completion rate. A true standout in the industry.
“The Throne Depot is a great company to work with. The representatives are very easy to contact and the reply quickly. Pricing is very good. Our deliveries are always right. We have been very pleased with The Throne Depot.” – Nancy K., Brockton, MA
SOCO wasn’t just created for construction sites. Its impact extends to any location where consistent restroom service shapes visitor experience.
For parks, beaches, trail systems, agricultural attractions, breweries, and other seasonal venues, a missed service can instantly affect customer satisfaction. Visitors expect clean restrooms. A single unserviced unit during peak season can lead to complaints, negative reviews, and operational challenges.
SOCO prevents those surprises. If service is interrupted, you know immediately—and you can resolve it before your guests ever notice.
At The Throne Depot, service is not an afterthought. It’s the core of what we deliver.
Choosing The Throne Depot means partnering with a company that understands the pace, pressure, and practical realities of construction work. Our team knows that a portable restroom isn’t just equipment dropped on a site, but part of a larger operation with tight schedules, site constraints, and dozens of people depending on the details to run smoothly. That’s why we focus on more than clean units; we focus on service that fits the way you work.
From recommending the right number of restrooms for your crew size to helping determine safe, accessible placement that won’t interfere with staging or machinery, we’re invested in keeping your job site running without interruptions. Our drivers are trained to navigate active job sites with care, respect your crew’s time, and flag potential service concerns before they become issues, ensuring that your plan adjusts as your project evolves.
Contractors stay with us because they know they can always expect high-quality, durable units built for demanding environments, thoughtful guidance from a team that’s seen every type of job site, and consistent support that makes sanitation one less thing to manage in a long list of responsibilities. That’s the SOCO guarantee.
Ready to experience a portable restroom service guarantee like no other? Request a quote today or explore our restroom options on our website.
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