FAQ

Answers to all your questions.

Portable Toilet Rentals

How many portable toilets do I need?

A general rule of thumb is 2 portable toilets per 100 guests for 4 hours, and 4 portable toilets per 100 guests over 4 hours. But that may be more or less than what you need, depending on if food and alcohol are served. Give us a call and we’ll help you figure out your rental needs or use our calculator in our Event Planning Guide
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Are there different color portable toilets to choose from?

We offer orange, orange & purple, pink, and gray.

Can I rent a portable toilet for a weekend party?

Yes! Our Premium Portable Toilets are the most popular rental for weekends, but we also offer many other options as well.

What are the guidelines for ADA toilets?

The Throne Depot offers Handicap Accessible Portable Toilets for use on a construction site, commercial area, or at special events. Our Handicap Accessible Portable Toilet includes ADA-compliant: flat-floor entry and toilet height. It also includes practical handrails.

Restroom Trailers

Are restroom trailers climate controlled?

Yes, both A/C and heat, making them perfect for use throughout the year.

Does the restroom trailer come with an attendant?

We offers attendant packages to suit your needs. The attendant will keep paper products stocked and sanitize the restroom between uses to keep it sparkling clean.

Will I need access to an electrical outlet for the restroom trailer?

Yes, the restroom trailer will require access to a main power source within 50 ft. of its location for it to be fully functional. Two 20-amp, 3-prong outlets on 2 different 120-v circuits are required to operate trailer and A/C. An additional outlet is required to operate heat.

Will I need access to a water source for the restroom trailer?

Yes, the restroom trailer will require access to a water source within 50 ft. of its location with a minimum of 30 PSI or greater and a standard hose fitting (hoses are provided). If no water source is available, a freshwater unit may be rented for an additional price.

Ordering

How far in advance should an order be placed?

For portable toilet rentals, we suggest placing your order at least 1 week in advance to assure availability, especially during peak times of year, but we can usually fulfill orders on short notice as well.

For restroom trailers, we recommend booking as far advance as possible to ensure availability.

How much will it cost to rent a portable toilet/trailer for my event?

There are a few factors to consider that can affect the total rental price. What is the length of the event, hours, days, weeks, months? The length of time the unit will be in use directly affects how many toilets you might need to order. Upgrades, like flushing portable toilets with hand wash sinks will be at a higher rental rate than regular portable toilet rentals. To receive a price quote for your event, fill out the form on our Request a Quote page or give us a call at (800) 404-4038.

What does my quoted price include?

Your quoted price for a portable toilet/restroom trailer rental includes delivery, setup, pump out, and pickup of the unit. This price also includes all the necessary supplies such as paper towels, toilet paper, soap, and deodorizer. For those customers seeking a monthly rental your price also includes once a week cleaning and servicing.

How do I make payment?

Payment is made over the phone by credit card when the order is placed.

Delivery

When will the portable toilet/restroom trailer be delivered to my event location?

For projects/events during the week, your rental will be delivered the day before and picked up the day after the event. Toilets for weekend events are delivered on Fridays and are picked up the following Monday. A special delivery or pickup may be arranged by request for an additional charge.

Do I need to be present for the delivery and pickup of the rental?

It is not necessary for you to be present for the delivery of the portable toilet or restroom trailer if you have clearly indicated where the unit should be placed. We welcome pictures or map view of the location. If someone can be present at the event location for delivery, it is helpful in case a placement problem should arise. The toilet or trailer can be picked up without anyone present if proper access to the location is available.

Are there any restrictions on where the unit can be placed?

Portable toilets must be placed within 35 feet from where the truck can park. If the toilet needs to go through a gate, a minimum of 48" width is required. The technician cannot drag the unit over a fence, down or up steps, or place the unit on an uneven surface. We are unable to lift the portable toilets over fencing or any other objects, and the toilet/trailer should not be moved after it has been placed by our technicians. With these constraints in mind, we will make every reasonable attempt to accommodate your wishes as to placement on the portable toilet.

Service

How are portable toilets cleaned and how frequently?

All portable toilet rentals include a standard service once a week which will ensure sanitary conditions. In the event additional services are needed, we offer various service option frequencies to choose from. Contact one of our experienced customer service representatives to learn about the various service options available.

Each weekly service includes:

Cleaning and sanitization of all surfaces including the walls, urinal, toilet seat and floor
Adding fresh water and deodorant solution to tank
Replenishment of toilet paper and hand sanitizer
Completing or scheduling needed repairs

What if my rental is inaccessible for service?

The driver will remain on site while coordinating with our office when a toilet cannot be serviced, for ANY reason. The office will attempt to reach the site contact and remedy the issue so the toilet can be serviced as scheduled. We call this policy SOCO - Service or Call Office. While this process takes a little more time on our end, you and your team are worth it! As a result, we operate at a verified service completion rate of over 99.6%!

How do you keep the water from freezing?

We use a brine that keeps the water fluid during colder temperatures that is environmentally safe.

Everything Else

What geographic area does The Throne Depot service?

We service:

Massachusetts: Barnstable, Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, Worcester counties
New Hampshire: Cheshire, Hillsborough, Merrimack, Rockingham, Strafford counties
Rhode Island: Bristol, Kent, Providence, Newport, Washington counties

We can also sometimes service areas outside of these boundaries. Just give us a call at (800) 404-4038 and our team will help you with your questions.

Are you an environmentally friendly company?

Yes. The portable toilets we use are manufactured with 40% post-consumer recycle plastic and are delivered in our low emission vehicles. We use non-hazardous deodorizing liquid in our portable toilets and stock our units with 100% recycled toilet paper.

Will I be held responsible if the unit is damaged during my event?

If the portable toilet/restroom trailer has signs of deliberate damage or vandalism, the renter will be held responsible.

Still Need Help?

Give us a call, and we will assist you as best we can.

Call Now
(800) 404-4038

Available Rentals

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FAQ

Portable Toilet Rentals

Restroom Trailers

Ordering

Delivery

Service

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